What is the best way to communicate with CBC?
If you have any questions, we would love to hear from you! Email the following departments:
Customer Service – firstname.lastname@example.org
Sales Questions – email@example.com
What qualifies as a Blemished Item or Assembly?
This is an Item or Assembly for sale that may have a rough appearance due primarily but not limited to milling, dents, scratches, uneven finish and missing or poorly applied stenciling. The term blemished applies to any defect to the appearance of the item or assembly sold and does not affect its function.
What is your Satisfaction Guarantee?
CBC Industries offers a 30-day money back guarantee for items sold at the full retail price if you are not satisfied with your order. This is valid from the date of shipping and if the items in the order are unused. The customer is responsible for shipping the order to CBC Industries and a 15% restocking fee applies.
What is your Warranty Policy?
All Items sold for the full retail price are covered under a lifetime repair warranty for manufacturing and assembly defects.
What is your Limited Warranty?
Purchases of “Sale Priced” or “Discounted” items are final and non-refundable. A lifetime repair warranty is offered on these items for manufacturing and assembly defects. For items sold as “blemished”. The Warranty is only valid for parts and assemblies that do not function.
Note: CBC Industries cannot be held responsible for damage to our products by the customer or a third party during the installation/removal of accessories, assembly of kits or the application of coatings. Any modification or disassembly of our products done by the customer or a third party without first contacting the Technical Support Department of CBC Industries may void published warranty.
If I purchase a part or upper from CBC and I am not satisfied, can I return it?
YES, unless it is a sale which states, “all sales are final.” We offer a lifetime warranty on all products if it is defective and we have a 30-day return policy if you are not satisfied but there are no defects. The customer is responsible for shipping back to CBC and a 15% restocking fee.
If I purchase a part or upper from CBC and I decide to cancel my order will there be a restocking charge?
Yes, if your order has already been pulled by our inventory team and passed to our production team to start building, there will be a 15% restocking charge for canceling the order.
If I purchase an item and then the price is reduced, can I receive a price adjustment?
Price adjustments are not offered on sale, discounted, or regular merchandise.
Does CBC offer a military or police discount?
Yes, CBC Industries supports our armed services and local law enforcement and we are happy to offer a 10% discount with proof of service. This discount applies to all non-sale items.
What is CBC’s lead time for Cerakote parts & rifles?
Due to production demand and availability of our partners that we work with our current estimate lead time for Cerakote parts and rifles is a minimum of 2 weeks from production to delivery.
What is CBC’s lead time?
Due to the overwhelming demand for our products, our current approximate lead times are as follows: Parts is a lead time of 7 business days to ship, Upper Assemblies are 10 business days to ship and are built to order.
Will my order ship complete?
Sometimes it is not possible for us to ship an entire order at one. This can happen for several reasons, including if an item is on backorder. When this happens you may receive your order as a partial shipment resulting in receiving the remaining items on your order at a later time.
What is your average shipping time?
Once the product is handled (lead time), shipping averages in between 1-3 business days.
Who does CBC use as their shipping source?
USPS & FEDEX.
Does Free Shipping apply to all orders including orders that shipping outside the continental US?
Unfortunately, due to international shipping costs “free shipping” only applies to orders that are shipped within the continental US. International orders that require special shipping do not qualify for free shipping this includes orders that ship to Puerto Rico, Guam, Hawaii, and Alaska.
Do you require a signature when you ship the product(s)?
No, but if you would like a signature please check the signature checkbox on the cart screen. There will be an added cost for this service.
* CBC Industries is not responsible for packages that are lost or stolen after shipping if the signature option is not selected.
Am I responsible for the legalities of my AR15 or AR-10 in respect to the state laws?
Yes, any customer of CBC needs to check their state laws in regards to their weapon. Any purchase of a weapon under 16” carries extra restrictions. Often, magazines and flash hiders carry restrictions as well.
Does CBC offer a dealer program?
Yes, we offer a dealer program to any business that has an up to date resale certificate. Please call the sales department and ask to set up a dealer account.
Do your upper assemblies come with a bolt carrier group and charging handle?
No, AR-15 upper assemblies do not come with a BCG & CHH. However, our Ar-10 uppers do, we can offer an AR-10 upper without a BCG & CHH by calling the office.
How does your return program work?
Items returned for refund, repair and or modification will be at the customer’s expense.
What are your policies with discounts?
Discounts (e.g. coupon codes) may only be applied to regular priced items. Discounts are not eligible for sale items or blemished/overstock items.
*Disclaimer: Website was updated on 7/22/18 – We are currently working towards resolving any errors or system malfunctions including incorrect descriptions, pictures, labels etc.